Working Together

March 27, 2020

Dear Customer,

First and foremost, we hope you and your family are doing well. This last week has been challenging for all of us, as we adjust to changing circumstances in this unprecedented time. We remain grateful for your business. Our dedicated branch staff are keeping our essential services running in a safe and responsible manner to serve you.

Ready to Help: Business Owners
In a time of so much uncertainty, we look for reassurance and sources of strength. At BAC, we have delivered both for generations, and we are here for you now. For our customers and friends facing any hurdles during this difficult time, please contact your relationship manager or branch manager. We will create customized solutions to help you achieve your business goals, and we take the success of your business personally.

Recent Operational Changes
Along with the social distancing and enhanced sanitation measures we are following, here are the most recent operational changes we have implemented to limit potential health risks:

Branches are closed on Saturdays
Minimal contact between customers and employees, including a 6 foot “safety zone” for in-branch transactions. Please follow the signs, step back after you place your transaction on the teller counter and be mindful of zone indicators on the floor. Please remember to keep a safe distance between you and other customers.
Branches may be screening customers before you enter the branch and limiting the number of customers in the branch at one time.

In an effort to keep everyone safe, we strongly encourage you to use our Drive-up window, ATM or digital banking services, available Online or through Mobile Banking.

Employee Appreciation and Safety
You’ve experienced our bank staff’s dedication and diligence in serving you. None of this is lost on us, which is why in addition to the changes you’re seeing in our branches, we are taking extra precautions to ensure the well-being of our employees. This includes measures to compensate and further support them during this unprecedented time. During this critical period, eligible staff will receive a daily “Healthy at Work” monetary incentive in appreciation for continuing to serve customers.

Protect Yourself Against Phishing Attempts and Scams
We’re doing our best to keep you safe. However, despite the tremendous amount of community goodwill currently evident, fraudsters appear to be taking more aggressive approaches with phishing for information. Please be aware of the following and take extra precautions to avoid giving out any personal or account information:

Email, Phone and SMS phishing (debit and credit cards)
Typical phishing requests have the following components:

The financial institution name may or may not be correct
The cardholder name is not used (i.e., “Dear Cardholder”)
Messages often urge action to prevent negative impact
Messages often contain poor grammar or spelling errors
Requests ask you to change your e-mail address, password or account information due to system, security or technology updates at your financial institution
Requests for full account/card number, PIN, expiration, and/or other personal information

Do not respond to any requests for personal or account information. Do not click on any links in e-mails or texts.

FDIC Scams
During these unprecedented times consumers may receive false information regarding the security of their deposits or their ability to access cash. Fraudsters know that people trust the FDIC, so they use the FDIC’s name and logo. The FDIC is warning consumers of recent scams where imposters are pretending to be agency representatives to perpetrate fraudulent schemes. https://www.fdic.gov/news/news/press/2020/pr20032.html.

Ignore any requests from persons who claim to be employed by the FDIC, bank, or any other official entity. The FDIC does not send unsolicited correspondence asking for money or sensitive personal information. The agency will never contact people asking for personal details, such as bank account information, credit and debit card numbers, social security numbers, or passwords.

Strong for Generations
At BAC, we have focused on running a safe and stable business for generations. We have robust capital levels, exceptional asset quality and substantial liquidity. This approach to safety and stability since our founding in 1965, has been the cornerstone of providing uninterrupted, exceptional customer service at all times and in all environments.

Since 1933, no depositor has ever lost a penny of FDIC-insured funds.
Today, the FDIC insures up to $250,000 per depositor per FDIC-insured bank. An FDIC-insured account is the safest place for consumers to keep their money. Learn more about deposit insurance at https://www.fdic.gov/. While some banks may have adjusted hours or services in compliance with Centers for Disease Control guidance on social distancing, customers’ deposits remain safe in these banks, as does customer access to their funds. Banks continue to offer mobile and online banking, and many continue to provide services via ATMs and Drive-Up windows.

Staying in Touch
We will try to lighten the load on your inbox by keeping our website updated with the latest information. Please visit www.bankbac.com/COVID-19 for the latest BAC news and information.

Thank you for your loyalty. It is a privilege to serve you.